Contact & Refunds

Contact Us

Have questions or need help placing an order. You can call us M-F 9am-5pm EST at 1-800-280-2347. Email us at Support@CBDEssence.net 

Business/Marketing Inquiries: Robert@CBDEssence.net 

Wholesale/Private Label: Ryan@CBDEssence.net

 

Refund Policy

If within a period of 14 days from the date of delivery, a customer is not fully satisfied with any product, or the product is found to have manufacturing defects, CBD Essence shall, at their discretion, replace product(s) or refund the amount of the product(s), less shipping costs.  Authorization must be acquired, and the authorization information, including the order number, and reason for the return, must be enclosed with the returned product.

If within a period of 30 days from the date of the order being shipped, a customer has unopened product(s) that they wish to return, CBD Essence shall refund the amount of the product, less shipping costs, upon receipt of product at the CBD Essence facilities.  Authorization must be acquired, and the authorization information, including the order number, and reason for the return, must be enclosed with the returned product.

CBD ESSENCE ENCOURAGES ALL CUSTOMERS TO CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT support@cbdessence.net WITH ANY QUESTIONS, OR TO OBTAIN INFORMATION WITH REGARD TO THE MOST EFFECTIVE USE OF THE SPECIFIC PRODUCT(S) THEY HAVE PURCHASED.  ALL REFUND AUTHORIZATIONS SHALL BE BASED UPON THE CUSTOMER HAVING USED THE CBD PRODUCT(S) IN THE MANNER SPECIFIED TO ACCOMPLISH THE REQUIRED RESULT. 

Nutra Essence LTD (Headquarters)                                                    Nutra Essence LTD

NutraHemp Inc. St Petersburg, FL 33709                                                         55 Donaghaguy Road, Warrenpoint, Newry, Co.
USA Website: www.cbdessence.net                                                                   Down. Northern Ireland, BT34 3PR
Email: sales@cbdessence.net                                                                            +44 207 846 2325
Phone: 1-800-280-2347 Office Hours: 9am to 5pm EST

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