Contact & Refunds

Contact Us

Have questions or need help placing an order. You can call us M-F 9am-5pm EST at 1-800-280-2347 or email us at Support@CBDEssence.net. 

Live Chat Available: M-F 9am-5pm EST

Business/Marketing Inquiries: Robert@CBDEssence.net 

Wholesale/Private Label: Ryan@CBDEssence.net

 

Refund Policy

If you have unopened products or are not 100% satisfied with your purchase, simply send it back within 4 weeks from the date it arrives, and we’ll refund the full cost of the item minus shipping costs. All refunds/returns must be approved by CBD Essence, and a Return Authorization (RA) must be provided. Any returned item must also include a reason for the return, the purchase order number, and the RA number to be enclosed with the return item(s).

If within a period of 30 days from the date of the order being shipped, a customer has unopened product(s) that they wish to return, CBD Essence shall refund the amount of the product, less shipping costs, upon receipt of product at the CBD Essence facilities.  Authorization must be acquired, and the authorization information, including the order number, and reason for the return, must be enclosed with the returned product.

CBD ESSENCE ENCOURAGES ALL CUSTOMERS TO CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT support@cbdessence.net WITH ANY QUESTIONS, OR TO OBTAIN INFORMATION WITH REGARD TO THE MOST EFFECTIVE USE OF THE SPECIFIC PRODUCT(S) THEY HAVE PURCHASED.  ALL REFUND AUTHORIZATIONS SHALL BE BASED UPON THE CUSTOMER HAVING USED THE CBD PRODUCT(S) IN THE MANNER SPECIFIED TO ACCOMPLISH THE REQUIRED RESULT. 

CBD Essence Inc. (Headquarters)

9800 4th Street N, Suite 200, St. Petersburg, FL 33702
USA Website: www.cbdessence.net         
Email: sales@cbdessence.net                   
Phone: 1-800-280-2347
Office Hours: 9am to 5pm EST

Nutra Essence LTD

55 Donaghaguy Road,
Warrenpoint, Newry, Co. 
Down.
Northern Ireland
BT34 3PR
Phone: +44 207 846 2325

Liverpool Office

Nutra Essence Ltd
5th Floor
Horton House
Exchange Flags
Liverpool
L2 3PF